Faq’s
For all queries, please e-mail us at [contact@belledew.in] and we would be delighted to assist you.
What measures does Belledew take to ensure the quality of its products?
We at Belledew are fully dedicated to our customers’ satisfaction. Rest assured that products available on our website are 100% genuine and authentic.
What measures does Belledew take to ensure the products are not damaged during delivery?
We maintain a very high level of quality control, and to date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in biodegradable sturdy shipper boxes.
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT, where you must complete the details of your order and place your order successfully. If you have any further questions, you can call our helpdesk at +91-7835-000-678 or chat with us using the Live chat at the bottom of your screen.
How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
What is Cash on Delivery (COD)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheques or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 5,000. There’s no specific charge to avail COD on any order.
How do I find out what products will be coming up?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for the latest updates on product launches and promotions.
How safe is it to use my debit/credit card or make an online payment on Belledew ?
We use the Razorpay/Cashfree/Paytm/Phonepe Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods to ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page, where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you, and you should have this password prior to shopping on our site.
I am having some issues on the site. What advice can you give me to successfully place my order?
Please contact our Customer Care on 7835000678, and we will be happy to talk you through and help you solve any issues you may be experiencing.
Is GST (Goods & Services Tax) included?
Yes, we will charge GST on all online orders. All prices shown are GST inclusive.
What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods, as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik, etc.
For International Orders: Currently, we are not processing international orders.
Can I place my order over the phone?
Yes, we are happy to take your order over the telephone. You can reach us on +917835000678 (available on WhatsApp) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone, but we will try our best to advise on suitable substitutes.
What if an item is out of stock?
In case the item you are interested in is out of stock, we will promptly notify you via email about its estimated arrival time. This way, you can stay informed and be ready to purchase it as soon as it becomes available again.
How will I get a refund for my cancelled orders, and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. The refund amount will reflect as per your bank guidelines, which is usually within 7-10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 7835000678 (Timings: 10 am-6 pm IST) or email us at [contact@belledew.in]
What is your Online Return Policy?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way, we would like to know. Please see our Returns and Refunds Policy for more information on our online return process.
By when can I expect delivery of my order?
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations that are in the interiors or in difficult coverage areas, this may take between 10-12 working days.
We dispatch most orders within 24 hours (excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab that allows you to see the updated status of your order.
Do you offer international shipping?
We do not currently offer international shipping but we are working on expanding in the near future. We apologize for any inconvenience and appreciate your understanding as we strive to provide the best customer experience possible.
What if I receive a damaged or defective item?
For any claims pertaining to missing items, leakage, breakage, damage, or receipt of incorrect products, it is imperative to provide an unboxing video along with the original packaging.